Terms & Conditions


Welcome to WebQnA, a product of Punctuations Solutions Private Limited. By using our service, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.


WebQnA provides advanced chatbot solutions utilizing generative AI to parse sources and deliver answers in multiple languages. Key features include:

Acceptance of Terms

By accessing or using WebQnA, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our service.

User Responsibilities

As a user of WebQnA, you agree to:

Account Registration

You are responsible for maintaining the confidentiality of your password and account information. You are solely responsible for all activity that occurs under your account. If you notice any unusual activities or suspect unauthorized activity on your account or any other breach of security, you must immediately notify us at support@webqna.ai. WebQnA will not be liable for any loss that you may incur as a result of someone else using your account or password, either with or without your knowledge. However, you could be held liable for losses incurred by WebQnA or our suppliers due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

We reserve the right to terminate unpaid user accounts and accounts that are inactive for more than 90 days. In the event of such termination, all data associated with such a user account will be deleted. We will provide you prior notice of such termination and an option to back up your data. This data deletion policy applies to all Services.

Your Content/Customer Data

By using the Services, you may provide us with text, graphics, music, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Services, or images, file attachments, and other information (“your content”). You retain full ownership of your content. You can remove your content by deleting it. However, in certain instances, some of your content, which may be posted as reviews or testimonials or when your data is shared with a third-party partner or service provider, may not be completely removed. We are not responsible or liable for the removal or deletion of any of your content or the failure to remove or delete such content.

By making your content available through Services, you hereby grant to WebQnA a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable license, with the right to grant sublicenses, to use, reproduce, modify, create derivative works based upon, publicly display, publicly perform, and distribute copies of your content in connection with operating and providing the Services.

You are solely responsible for your content. You represent and warrant that you own or have the necessary rights to all of your content and that use of your content by WebQnA on or through the Services will not infringe, misappropriate or violate a third party’s intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.


Unless you have a valid agreement with WebQnA that entitles you to do so, you may not copy, reproduce, resell, sublicense, or redistribute any software made available to you. For your convenience, we may make available various tools and utilities for you to download and use as part of the Services.

Some of the tools and utilities provided as part of the Services or made available for download use artificial intelligence and machine learning (collectively “AI”) to allow you, your employees and agents, or your customers and other end-users to submit text and other materials (a “Prompt”) and receive AI-generated results (“Output”) via various interfaces including APIs, chat bots, and web portals (collectively the “GenAI Services”). Some of the GenAI Services may be integrated into your application or software environments through interfaces that allow users to submit Prompts and receive Outputs. We are constantly working to improve the AI features of our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of AI, use of the GenAI Services may result in incorrect Output that does not accurately reflect real people, places, or facts. The GenAI Services may generate responses by reading a user’s request and then predicting the next most likely words that might appear in response. In some cases, the most likely next words may not be the most factually accurate ones. For these reasons, you should not rely on the factual accuracy of Output from the GenAI Services. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output. Where human review is not possible or practical, you are responsible for providing appropriate notice to your users, including end users accessing AI through your platform, that is sufficient for them to understand the limitations of any AI features being used, including but not limited to that users should not rely on factual assertions in Outputs without independently fact checking their accuracy, and that users may be exposed to content they may find offensive, inappropriate, or objectionable. You are solely responsible for the actions you take using the GenAI Services, including for ensuring that your use of the Output does not violate any applicable law or these Terms. You agree that you use the GenAI Services at your own risk.

We do not make any assurances with regard to the accuracy of the results or output, including the Output from the GenAI Services, that derives from such use of any such tools and utilities.

Intellectual Property

All content, trademarks, service marks, trade names, logos, and icons are the property of Punctuations Solutions Private Limited or its affiliates. You agree not to use or display these without prior written permission.


Your use of WebQnA is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Limitation of Liability

Punctuations Solutions Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use WebQnA, even if we have been advised of the possibility of such damages.

Modifications to Service

We reserve the right to modify or discontinue WebQnA temporarily or permanently, with or without notice. You agree that Punctuations Solutions Private Limited shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.


We reserve the right to terminate your account and access to WebQnA at our sole discretion without notice for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States and India without regard to their conflict of law principles.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Punctuations Solutions Private Limited

By using WebQnA, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.